oklv Privacy Policy
Your personal information is our highest priority. Read this policy to learn in detail how oklv collects, stores, and keeps your information secure.
1 Introduction and Scope
This privacy policy applies to all users of the oklv platform. When you use oklv's website, create an account, make a deposit, or use any service, you are considered to have accepted the terms of this policy.
oklv is committed to ensuring a safe and transparent service for users in Bangladesh. We store your personal information with the utmost care and do not disclose it to third parties without authorisation.
oklv reserves the right to change this policy. If changes are made, the updated version will be published on this page and the "Last Updated" date will change. For significant changes, a notification may be sent to your registered email.
2 What Information We Collect
2.1 Information You Provide Directly
You provide the following information when registering with oklv or using our services:
- Full name and date of birth (for age verification — the service is for users aged 21 and above only)
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Payment account details — such as bKash, Nagad, Rocket, or Upay numbers
- Username and password created by the user
2.2 Information Collected Automatically
Some information is collected automatically when you use our platform:
- IP address and device information (operating system, browser version)
- Login time, session duration, and navigation patterns
- Game history, bets, and transaction records
- Cookies and local storage data (for browser preferences and session management)
2.3 Information Received from Third Parties
In some cases we may receive information about you from third parties, such as third-party KYC service providers or payment processors for identity verification — only within the limits necessary to verify your transactions.
3 Purpose of Using Your Information
oklv uses your information only for the following purposes:
3.1 Account Management and Identity Verification
Your information is used to create, maintain, and secure your account. Verifying age and identity is part of our responsible service.
3.2 Processing Financial Transactions
Your payment information is used to process deposits and withdrawals. Necessary information may be shared with the relevant payment processor to complete transactions via bKash, Nagad, Rocket, and Upay.
3.3 Providing Customer Support
When providing support via live chat or email, your account information is verified to resolve issues quickly.
3.4 Security and Fraud Prevention
User login and transaction data are reviewed to detect unusual activity, ensure account security, and maintain platform integrity.
3.5 Service Improvement
By analysing aggregated and anonymised data, we improve platform speed, the range of games, and the overall user experience. No individual is identified in this process.
4 Data Storage and Security
4.1 Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain records may be kept for a set period for legal obligations, dispute resolution, or fraud investigations.
4.2 Technical Security Measures
oklv follows these technical methods to protect your information:
- SSL/TLS encryption — encrypted connections are ensured during data transfer
- Password hashing — passwords are never stored in plain text
- Two-layer access control — OTP verification is required to access sensitive data
- Firewall and intrusion detection systems — active at all times
- Regular security audits and vulnerability testing
4.3 User's Own Responsibility
Alongside our technical protections, your own responsibility is important. Never share your password with any third party. If you log in on someone else's device, log out when your session ends. If you notice unusual activity, contact the support team immediately.
5 Sharing Information with Third Parties
oklv may share your personal information with third parties in the following circumstances:
5.1 Service Providers
Necessary information is shared with selected third-party providers for payment processing, identity verification, technology infrastructure, and customer support. These providers are bound to follow oklv's guidelines and may not use the information they receive for any other purpose of their own.
5.2 Legal Obligations
In the case of court orders, government investigations, or lawful requests from law enforcement agencies, oklv may provide required information in accordance with applicable law.
5.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred to the new owner. Users will be notified in advance and this privacy policy will remain in effect.
5.4 What We Never Do
- Information is not sold or rented to third parties for marketing or advertising purposes
- Your information is not used in promotional offers from unrelated third parties
- Payment PINs or full card numbers are not stored
6 User Rights
You have the following rights regarding your personal information:
| Right | Description | How to Exercise |
|---|---|---|
| Access | The right to know what information we hold about you | Submit a request via live chat or email |
| Correction | The right to correct inaccurate or incomplete information | Through account settings or support |
| Deletion | The right to request deletion of your information in certain circumstances | A written request by email is required |
| Objection to Processing | The right to object to the use of your information for specific purposes | Contact the support team |
| Portability | The right to receive a copy of your information in a structured format | Submit a written request |
| Withdraw Consent | The right to withdraw consent for marketing communications at any time | In account settings or via the unsubscribe link in emails |
To exercise any of the above rights, contact our support team 24/7 via live chat or email. We will verify your identity and process your request in a timely manner.
For more information about our services, such as our responsible gambling policy and self-exclusion process, visit the Responsible Gaming page for full details.
7 Cookies and Tracking Technologies
The oklv website uses cookies and similar technologies that are stored in your browser. These cookies help improve your experience with our services.
7.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are required to maintain login sessions, security tokens, and payment processing. These cookies cannot be disabled.
7.2 Functional Cookies
These cookies remember your language preferences and account settings, so you do not need to reconfigure them each time you log in.
7.3 Analytics Cookies
Aggregated data is collected to understand which sections of the platform are used most. This information does not identify any individual.
7.4 Cookie Controls
Cookie preferences can be changed in your browser settings. However, disabling essential cookies may affect some important functions of the website.
8 Age Restrictions and Child Protection
oklv's services are strictly for users aged 21 and above. We do not knowingly collect or process information from minors.
If a parent or guardian suspects that their child has registered on oklv, please notify our support team immediately. We will investigate the matter without delay.
9 International Data Transfers
Our servers and service infrastructure may be located in multiple countries. As a result, your information may be transferred to and stored outside Bangladesh.
For such data transfers, oklv ensures that the applicable data protection standards are maintained in the destination country and that security measures consistent with this privacy policy are in place. Appropriate contractual and technical safeguards are confirmed before any transfer.
10 Changes to This Policy
oklv reserves the right to update this privacy policy at any time. If changes are made, the "Last Updated" date at the top of the page will change.
If there are significant changes to user rights or data processing, oklv will provide advance notice via the registered email or by displaying a notification when logging in to the platform. Continued use of the service after changes are made will be considered acceptance of the revised policy.
If you have questions about our overall terms and conditions, visit the About Us page to learn about us and our service history.
11 Contact Us About Privacy
Data Protection Department — oklv
If you have any questions about this privacy policy or any requests regarding your personal information, contact us through the following:
For answers to common questions, you may find the information you need in our FAQ section.